Service Writer/Automotive (Min 2 years experience required)
Greg's Auto Repair Greg's Auto Repair Westfield, MA Westfield, MA Full-time Full-time From $55,000 a year From $55,000 a year We are an independent family owned auto repair shop currently seeking a service writer as we've been steadily expanding and looking for someone to grow with us.
Specific skills required:
Previous retail sales or customer service experience required (Prior automotive experience preferred but not required) Candidates MUST possess above-average phone and communication skills Must bring a positive, upbeat attitude to this role and excellent follow-up and follow-through skills to ensure customer satisfaction Must have the ability to communicate technical information in non-technical terms to customers Must have ability to evolve and adapt to changing business needs
Responsibilities:
Greet customers, obtain information and document problems or symptoms regarding vehicle operation Schedule and manage workflow through shop Identify what services are needed, research vehicles' maintenance history; prepare repair order and assign to technician Provide a complete and accurate written cost estimate for labor and parts Communicate with technicians to ensure timely completion of work.
Check on progress of repair throughout the day.
Contact customers regarding any changes in the estimate or promised time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed Upon repair completion, review and enter technicians' labor time, close work orders, notifiy customers of completion, explain repairs and answer any questions.
Follow up with clients on the status of their vehicle.
Continue to gain automotive knowledge to help customers with maintenance and repair recommendations.
Performs other duties and special projects as requested.
Job Type:
Full-time Pay:
From $55,000.
00 per year
Benefits:
401(k) Dental insurance Employee discount Health insurance Day range:
Monday to Friday No weekends Shift:
Day shift
Experience:
Automotive Service Writing:
2 years (Required) License/Certification:
Driver's License (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Specific skills required:
Previous retail sales or customer service experience required (Prior automotive experience preferred but not required) Candidates MUST possess above-average phone and communication skills Must bring a positive, upbeat attitude to this role and excellent follow-up and follow-through skills to ensure customer satisfaction Must have the ability to communicate technical information in non-technical terms to customers Must have ability to evolve and adapt to changing business needs
Responsibilities:
Greet customers, obtain information and document problems or symptoms regarding vehicle operation Schedule and manage workflow through shop Identify what services are needed, research vehicles' maintenance history; prepare repair order and assign to technician Provide a complete and accurate written cost estimate for labor and parts Communicate with technicians to ensure timely completion of work.
Check on progress of repair throughout the day.
Contact customers regarding any changes in the estimate or promised time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed Upon repair completion, review and enter technicians' labor time, close work orders, notifiy customers of completion, explain repairs and answer any questions.
Follow up with clients on the status of their vehicle.
Continue to gain automotive knowledge to help customers with maintenance and repair recommendations.
Performs other duties and special projects as requested.
Job Type:
Full-time Pay:
From $55,000.
00 per year
Benefits:
401(k) Dental insurance Employee discount Health insurance Day range:
Monday to Friday No weekends Shift:
Day shift
Experience:
Automotive Service Writing:
2 years (Required) License/Certification:
Driver's License (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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